Ethnography. Design Research. Curiosity.

Homemade play dough is the best

Homemade play dough is the best

“That’s really interesting.”
— Me

I enjoy finding problems as much as solving them, and using those insights to build delightful products, services, and experiences. It's like receiving the perfect gift on your birthday--one that you never would have thought to ask for, but at the same time is exactly what you've always wanted.

I look for opportunities to add value to people and businesses, and make life better along the way

Featured
Re-Re-Designing the Thermostat
Re-Re-Designing the Thermostat

Thermostats ask us what temperature we would like. Maybe that's the wrong question and they should simply ask us if we are warm, cold, or comfortable.

Timing is Everything
Timing is Everything

I love my Kindle. When I got it years back it was a revelation. It is a nearly invisible piece of technology, in part because the battery lasts for weeks. But the timing of the low battery warning leaves something to be desired.

The New New Nutrition Label
The New New Nutrition Label

At long last the nutrition label is getting a makeover. The new information will be an asset, but the numbers-first design is still uninformative to people who can't visualize what 10 grams looks like. Here is a visual approach to helping people understand what they're eating.

What the world needs now is em pa-thy

I've been thinking lately that government could use a dose of design, namely two concepts: empathy, and prototyping.